Frequently Asked Questions
Everything you need to know about our healthy ceramic nonstick cookware.
What makes GreenPan cookware different from traditional nonstick?
Unlike traditional nonstick pans, GreenPan uses Thermolon, a ceramic nonstick coating derived from sand. It is completely free of PFAS, PFOA, lead, and cadmium, ensuring no toxic fumes are released even if overheated.
Is GreenPan cookware dishwasher safe?
While many of our collections are dishwasher safe, we recommend hand washing with a soft sponge and soapy water to maintain the ceramic nonstick properties and the integrity of the coating for a longer period.
Can I use metal utensils on my ceramic pans?
To preserve the life of your cookware, we recommend using silicone, nylon, or wooden utensils. While some of our advanced collections are metal utensil safe, avoiding sharp edges will prevent surface scratches.
What is your return policy?
We offer a 30-day return policy on all products purchased directly from our website. Items must be returned in their original packaging and in unused condition to qualify for a full refund.
Do you offer international shipping?
Currently, we ship to most regions across North America and Europe. Shipping costs and delivery times vary by location and are calculated at checkout.
What heat settings should I use with GreenPan?
Ceramic nonstick is highly efficient at heat conduction. We recommend using low to medium heat for most cooking. High heat is rarely necessary and can lead to carbonization of fats on the surface.